Privacy Policy / Error Resolution
Facts WHAT DOES GLOBAL CASH CARD DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and other personal information such as name, address and phone number and
  • Transaction Activity
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Global Cash Card chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Global Cash Card share? Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes -
to offer our products and services to you
Yes No
For joint marketing with other financial companies No We do not share
For our affiliates' everyday business purposes -
information about your transactions and experiences
No We do not share
For our affiliates' everyday business purposes -
information about your creditworthiness
No We do not share
For our affiliates to market to you No We do not share
For our nonaffiliates to market to you No We do not share
Questions? Call Global Cash Card Customer Service at (866) 395-9200 or outside the U.S. 1(949)751-0360.
Who we are
Who is providing this notice? This notice is provided by Global Cash Card and applies to your Global Cash Card.
What we do
How does Global Cash Card protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Global Cash Card collect my personal information? We collect your personal information, for example when you:
  • Open a card account or use your card
  • Make a purchase or other transaction
  • Provide us your contact or other information
Why can't I limit all sharing? Federal law gives you the right to limit only
  • Sharing for affiliates' everyday business purposes - information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Global Cash Card has no affiliates with which it shares your personal information.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Global Cash Card does not share with nonaffiliates so they can market to you.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners may include other financial services companies.
Other Important Information
CA & VT Residents: We will not share your information with nonaffiliates without your consent except for our everyday business purposes and as required or permitted by law.
Error Resolution and Right to Dispute Errors
In case of errors or questions about your Card, telephone us at (866) 395-9200 or write us 7 Corporate Park, Suite 130 Irvine, CA 92606 as soon as possible, if you think an error has occurred in your Card account. We must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

You may request a written history of your transactions at any time by contacting us at the number or address above. You will need to tell us the following:

  1. your name,
  2. your Card number,
  3. why you believe there is an error,
  4. the dollar amount involved, and
  5. approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. Funds will remain contingent on whether we determine if an error occurred. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, POS, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation.